Every House of Gara creation is handcrafted with exceptional attention to detail and undergoes quality checks before dispatch.

Returns & Exchanges

We generally do not accept returns or exchanges once an order has been delivered.

An exception may be considered only if the product is received with a verified manufacturing defect, damage, or an incorrect item has been delivered.

Reporting a Defective or Incorrect Product

Any issue must be reported to House of Gara within 48 hours of receiving the order. Please contact our team with:

  • Your order number
  • Clear photographs of the product and the reported issue
  • An unboxing video, where available
  • A brief description of the concern

Requests received after 48 hours may not be eligible for review.

Once the issue has been verified by our team, we will communicate the appropriate resolution, which may include repair, replacement, exchange, or another remedy as applicable.

Handcrafted Variations

Minor variations in embroidery, motifs, threadwork, colour, placement, or finishing are inherent to handcrafted products and will not be considered defects.

Condition of Product

Any product approved for return or exchange must be unused, unworn, unwashed, unaltered, and returned with its original tags and packaging.

Customised & Made-to-Order Products

Customised and made-to-order products are not eligible for return or exchange except in the case of a verified defect or incorrect product.

Order Cancellations

Orders cannot be cancelled once they have been placed and confirmed.

We encourage customers to review all product details, measurements, customisation requirements, and shipping information carefully before completing their purchase.